Identix
Browse AddonsDownload RLIB
  • Introduction
  • Showcase
  • Changelog
    • 🟧2.6.0.0
    • 🟧2.5.2.0
    • 🟧2.5.1.0
    • 🟧2.5.0.0
  • FAQ
    • ◾Addon Won't Show
    • ◾Change Currencies
    • ◾Change Themes
    • ◾Disabling Names
    • ◾Incompatible Addons
    • ◾Modified Script
    • ◾Refunds
    • ◾Script Errors
    • ◾When Are Updates?
  • ❱ Setup
    • ◾Install
    • ◾Verify
    • ◾Workshop
  • ❱ Configuration
    • ◾Env
    • ◾Fonts
    • ◾Languages
    • ◾Database
    • ◾Settings
      • ◾Non-RP Gamemodes
  • ❱ First Use
    • ◾Binds
    • ◾Permissions
      • SAM
      • ServerGuard
      • ULX
      • xAdmin
  • ❱ Developers
    • ◾Hooks
      • 🔗identix_fonts_register
      • 🔗identix_pl_authenticate
      • 🔗identix_pl_name_set
      • 🔗identix_pl_name_set_post
      • 🔗identix_pl_name_rs
      • 🔗identix_pl_name_rs_post
      • 🔗identix_pl_profile_rate
      • 🔗identix_rnet_register
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  1. FAQ

Refunds

Policy regarding refunds

It is common for customers to have basic issues with a script; immediately assume it is the script's fault, and request a refund before any type of communication or ticket has been created. Then after initial troubleshooting; it ends up being a bad installation, or a user-error.

For this reason is why refunds are not granted simply upon request if you report an issue with the script. The developer will request that you submit a ticket with the following information:

  • Any errors in your server-side console

  • Verifying your installation path

  • Confirming the script works without any initial settings being modified

If the above points appear to be fine; then the developer is going to request additional information related to your server itself so that the developer can take a look personally.

Should bugs with the script be present; the developer will release updates addressing the issue.

Because you are dealing with digital items; a developer cannot remove your downloaded copy of an addon. Therefore, a refund is approved in instances where no other possible solution can be provided to address your issue in a proper amount of time; as long as the issue is with the addon itself, and NOT because of user-errors. Which will be determined by the developer after you create your initial support ticket.

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Last updated 4 years ago

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